The 75,000 lb heat exchanger prepared for its overnight move.
The Challenge
At 8 PM, our team got the call: a refinery heat exchanger needed to move right away to minimize downtime. In a refinery, equipment like this is tied directly to production, and every hour it waits is costly. This wasn’t a load you can throw on the next available flatbed. At 75,000 lbs, it required specialized heavy haul equipment, permits and an experienced driver, all lined up after business hours.
What CarrierHawk Did
Our Oklahoma City team went to work immediately. We sourced the right heavy haul equipment and driver, secured the permits, and coordinated with the customer’s site team, all in the middle of the night. Because our after hours team is in house, the person answering the phone was empowered to act on the spot, not just take a message for the morning.
The Results
- Truck on site within 3 hours of the initial call
- 75,000 lb permitted heavy haul load sourced, secured and moved overnight
- Critical refinery equipment moved fast to minimize downtime for the customer
The Takeaway
Emergencies don’t keep business hours. When a critical piece of equipment has to move, our customers get a team that answers at 8 PM and has a truck at the door before midnight.
